Checkout Issues: If you encounter any issues while checking out on the CART page (e.g., you can't select a shipping destination), please use the CONTACT form to send us a message, and we will assist you.
Shipping Rates & Locations: We offer worldwide shipping (with some exceptions) at discounted, non-retail rates. If our website checkout page does not provide a shipping quote, please contact us using the CONTACT form to receive an accurate shipping quote and total purchase cost.
Order Processing: Please allow 24-48 hours for all online orders to be processed before shipping. Occasionally, VTS may need to contact the buyer to confirm order details. Prices and specifications of listed products are subject to change without prior notice.
Order Confirmation: You will receive a confirmation email for your order. Please check your inbox and/or spam folder to ensure it was delivered. If you don’t receive it, please contact us.
Carriers & Shipping Methods:
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Oversized Packages: We use United Parcel Service (UPS) as the carrier for all oversized packages, such as poly tanks, for both domestic and international shipments.
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Non-Oversized Packages: For smaller, non-oversized domestic and international packages (e.g., senders and accessories), we may use USPS and/or UPS.
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Shipping, insurance, and applicable sales tax will be added to your cart at checkout. UPS does not ship to P.O. Boxes. We may also decline shipping to APO or other military addresses.
Poly Tank Shipments: All poly tank shipments include tracking, insurance, and require a signature upon delivery.
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As the recipient, you are responsible for ensuring someone is available to receive the package or for arranging alternative delivery options.
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If you will not be available to sign for the delivery, UPS will leave a notice at your door. UPS typically makes two additional delivery attempts or provides alternative delivery options. You can track your package online using the UPS tracking number and choose alternate delivery options, such as pre-signing for the package or rescheduling the delivery date or location.
Return & Refund Policy (for Unsuccessful Deliveries): If you are unavailable to sign for the third and final delivery attempt and did not provide an alternative delivery option to UPS, and the order is returned or rerouted back to us, the following policies will apply to your refund:
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Poly Tank Returns: A 15% restocking fee will be deducted from the cost of the tank (e.g., 15% of $700 = $105).
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Shipping and Insurance: Original shipping costs and insurance are non-refundable. Once shipped, these fees are paid to the carrier and are not refunded, even if the item is returned or rerouted due to the recipient's unavailability.
Reshipping Policy for Returned Orders:
If an order is returned to us and you request it to be reshipped to the same address, we will issue an invoice for a new shipping label and provide you with the tracking number once the label is created.
Shipping Times:
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Domestic Shipping: Estimated delivery is 3-7 business days from the shipping date within the United States.
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International Shipping: Delivery times are longer and will vary depending on the destination. Delays are possible, especially for locations farther from our warehouse or during peak holiday seasons. Once a tracking number is provided, you can track your package’s progress through the carrier’s website.
The "ship to" address must match the "bill to" address. We can only ship to the billing address associated with your credit card, Venmo, or PayPal account, as shown on the Transaction Details page. Please ensure your financial institution has your most up-to-date address on file. This policy applies strictly to credit card, Venmo, and PayPal payments, no exceptions will be made.
Shipping to Freight Forwarding Companies:
For the best delivery experience, we recommend using our preferred shipping carriers to send orders directly to your designated shipping address. This way, you’ll receive a tracking number for each shipment and can easily track the package. In case of delivery issues such as lost packages, delays, or damages, we can offer immediate assistance and resolve the problem quickly.
However, if you choose to use a freight forwarder for international shipments, our responsibility ends once the carrier confirms delivery to the freight forwarder. To avoid complications and ensure a smooth delivery, we suggest sending the package directly to your address.
Shipping to Hawaii and Alaska:
Shipping to Hawaii and Alaska is available. However, VTS will need to invoice you directly through PayPal for shipping. If you select "United States" for these locations, the shipping rates may be incorrect, and your order may be canceled. Please contact us via the CONTACT form with the items you'd like to purchase and your complete shipping address.
Shipping to Canadian Addresses:
Any applicable customs fees, such as GST, PST, duties, and taxes, are not handled by VTS and are the customer's responsibility once the package enters Canada. These fees must be paid directly to the carrier upon delivery. Occasionally, Canadian-issued credit cards cannot be verified by address, in which case we will require an alternative payment method. Please contact us if you encounter this issue.
International Shipping:
For international orders, any customs fees, duties, and taxes are not handled by VTS and are the responsibility of the customer when the package enters their country. These fees must be paid directly to the carrier upon delivery. Additionally, international credit cards may not always be verifiable by address, and in such cases, an alternative payment method will be required. Please contact us for further assistance.
Note:
In some cases, we may need to apply additional shipping charges or non-standard fees for certain delivery locations. For example, if your address is outside a major city and requires extra charges due to distance, package size, or dimensions, we may invoice you for these additional fees before shipping. We make every effort to charge only actual shipping costs to customers using non-retail rates from our carriers. However, some exceptions may apply.